Guide

Amazon denied your FBA reimbursement claim: how to appeal

A denial is not always the final answer. Many cases get closed with a short, stock reply. A clear, factual follow-up with the right details often gets a second look.

First, check the clock

Most reimbursement claims now have about a 60-day window. If your denied claim is close to that, move fast. Our reimbursements guide explains the current deadlines.

Why claims get denied

These are the reasons sellers usually see:

• Amazon says the units were found or already reimbursed.
• Amazon says there is not enough evidence.
• The claim was filed after the window closed.
• The unit counts in your case do not match Amazon's records.

Read the denial carefully. Your reply should answer that exact reason.

What to gather before you reply

• The shipment ID, and the dates it was created and closed.
• Units you sent, units Amazon received, and the difference.
• The SKU, FNSKU or ASIN.
• The Inventory Ledger or Reimbursements report lines that show the gap.
• Your supplier invoice, so your cost is clear.

How to structure the appeal

1. One issue per case. Do not mix shipments or products.
2. State the facts. Shipment ID, units sent, units received, difference.
3. Point to your evidence. Say what you attached and what it shows.
4. Make one clear ask. For example: reimburse 6 units.
5. Stay calm and short. Frustration does not help your case.

A simple example

Fill in your own details:

Shipment [ID] was closed on [date]. We sent [100] units of [SKU]. Amazon received [94]. The [6]-unit difference has not been reimbursed. Please review the receiving records for this shipment and reimburse the [6] missing units. Attached: the shipment contents, the Inventory Ledger lines, and our supplier invoice.

If it is denied again

Reply in the same case with new evidence, or open a new case and reference the old case ID. Keep each case to one issue.

Fbaleaks turns a denied claim into a ready-to-paste appeal using your own report figures. The free Report Checker shows which units may be unpaid in the first place. These are possible gaps, not guaranteed claims.

Common questions

How long do I have to appeal a denied claim?
Amazon’s windows change. Most reimbursement claims now have about a 60-day window, so act quickly and confirm the current rule in Seller Central.

Can I appeal more than once?
You can reply in the same case with new evidence, or open a new case that references the old one. Keep each case to one issue.

Do I need my supplier invoice?
It helps. Invoices show your cost, so keep them handy when you file or appeal.

Amazon changes its rules and claim windows. Confirm current policy in Seller Central before you act.